TERMS & CONDITIONS
These terms and conditions (the "Terms") are the terms which apply when you access the website www.destinationpretty.com (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our" in these Terms is a reference to ERPO d.o.o., Trbovlje, Kolonija 1. maja 19A, 1420 Trbovlje (trading as www.destinationpretty.com) and any reference to "you"/"your" means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference.
These terms and conditions are governed and shall be interpreted in accordance with Slovenian Law (ZVPot, GZS, ZVPNPP, ZEPT).
We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please email us at email@example.com.
INFORMATION ABOUT US
ERPO d.o.o., Trbovlje
Kolonija 1. Maja 19A
Tel: +386 3 56 32 390
IBAN: SI56 2900 0005 1085 489 ; UniCredit Banka Slovenija d.d.
Registration number: 5344174000
SWIFT BIC: BACXSI22
THE ORDERING PROCESS AND ORDER CONFIRMATION
Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. We will send you an email acknowledging receipt of your order. All communications will be addressed to the email address you supply when you register. Please note that this does not constitute acceptance by us. The contract for purchase of the product is formed when we send you an email dispatch confirmation.
REGISTERING FOR A PERSONAL ACCOUNT
To make it easier for you to order products using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.
You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence. You agree to notify us immediately by email to firstname.lastname@example.org if you become aware or suspect any unauthorised use of your password or username.
YOUR USE OF THE WEBSITE
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.
You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of feelunique.com or thebigwebsite Limited or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.
We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.
PRICES, DELIVERY CHARGES AND PAYMENT
The price of a product shall be as stated on this website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken from your card.
Prices shown are in Euros and inclusive of Slovenian 22% Value Added Tax. Prices do not include delivery charges or other taxes which may be applied in your jurisdiction.
Our delivery options and charges are as follows:
1) Delivery via Pošta Slovenije. The delivery charge is calculated at checkout and depends on the weight of the package. The delivery is free for orders above 50€. Extra charges might apply if a person pays for the ordered items at the time of delivery made by Pošta Slovenije. Extra charges are to be paid to a postman at the time of delivery. If the package is not retrieved, the package will be returned to our offices and the customer will be notified as soon as the package is received. In this case, the customer might be charged up to 10€ to cover our expenses.
2) Ordered items can be picked up at our company's office (ERPO d.o.o., Trbovlje, Kolonija 1. Maja 19A, 1420 Trbovlje, Slovenija). There are no delivery charges.
Rest of the World
1) Delivery via Pošta Slovenije. The delivery charge is calculated at checkout and depends on the weight of the package. Any import fees applied to the package are the responsibility of the customer. The customer must pay the fees to retrieve the package from their post office. If the package is not retrieved, the package will be returned to our offices and the customer will be notified as soon as the package is received. For questions regarding import taxes or fees, we recommend contacting your country's customs office or local post office.
1) Payment in cash at the time of delivery to a postman of Pošta Slovenije. Extra charges applied are to be paid to a postman at the time of delivery. If the package is not retrieved, the package will be returned to our offices and the customer will be notified as soon as the package is received. In this case, the customer might be charged up to 10€ to cover our expenses.
2) Payment via Paypal
3) Payment via Moneta
4) Payment with cash or credit cart at company's office
5) Pro forma invoice
Rest of the World
1) Pro forma invoice
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
From time to time we issue discount codes. We have a discount code box situated at the "Checkout" where codes can be entered. You must take care when entering codes as they are case and space sensitive.
DELIVERY AND OWNERSHIP
We accept orders for worldwide delivery. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We shall endeavour to dispatch the product to you within two to five working days of you placing your order. If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.
As soon as the product is delivered to you, you are responsible for it.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact us at email@example.com as soon as possible.
CANCELLATION, RETURNS AND REFUNDS
You have certain rights under the law. These include:
that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
certain remedies if a product is defective; and
a right to cancel your order within 14 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below).
RETURN OF NON-FAULTY GOODS
We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided you notify us in writing that you are cancelling your purchase no later than the seventh working day after the day on which you received your product;
you have taken reasonable care of the product prior to return - in particular this means they must not have been damaged; you haven't used or opened the product; you have kept the product in the original packaging.
You may give us notice of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at info@destinationpretty. You will be responsible for the cost of returning the product to us, unless it is faulty, incorrect or misdescribed.
Please return the Product in suitable packaging to ensure it reaches us in good condition.
We will refund the purchase price and original delivery charge of any goods returned no later than 14 days from the day when you give us notice of cancellation.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Cosmetic products unsealed after the delivery are due to sanitary reasons not subject to returns or refunds.
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).
We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.
We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within Slovenija. Relevant Slovenian law will apply. If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.
You can also make a complaint online over HERE, which will be resolved by an independent dispute resolution body.
Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing firstname.lastname@example.org or writing to us at the following address: ERPO d.o.o., Trbovlje, Kolonija 1. Maja 19A, 1420 Trbovlje, Slovenija.